Message support as soon as you notice a problem with the order.
Support policy
Returns and exchanges
If something arrives damaged, incorrect, or incomplete, contact us quickly and we will guide the next step.
What to do first
Simple steps that make support faster
Keep the packaging, take clear photos, and send the order details so the team can verify the issue quickly.
Hold on to the box, inserts, and shipping label until the issue is resolved.
Clear photos help the team verify the condition and advise the next step faster.
We will confirm the right resolution for the order and item condition.
Still need help deciding?
Talk to the same team that handles stock, pickup, gifting, and delivery questions every day.