FAQ

Contact Us

Have a question about a product, order, or delivery?
Our team is here to help. Reach out to us via WhatsApp, Instagram, Email, or Phone for quick assistance regarding orders, stock availability, pre-orders, and collectibles.

Most queries are answered within 24 hours.

Contact Us

About Us

Shopping Information

How do I find a product?
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

What payment methods do you accept?
We accept UPI, credit and debit cards, and net banking via secure Razorpay, plus Cash on Delivery on eligible orders.
Is my payment information secure?
Yes. Payments are processed by Razorpay over an encrypted (SSL) connection, and we do not store your card details.
Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Order & Returns

What is your return policy?
We don’t accept returns. If you receive a wrong or damaged item, we replace it: contact us within 7 days of delivery with your order number, photos and an uncut unboxing video. See our Refund & Returns Policy for full details.
How do I request a replacement?
WhatsApp or call +91 73589 02392 (9 AM – 11 PM, every day) or email info.bakastore@gmail.com within 7 days of delivery. Share your order number, photos and an uncut unboxing video of the item you received. We check it against our own packing video and confirm your replacement.
Who pays the shipping on a replacement?
Baka Store covers the shipping when we replace a wrong or damaged item.
Can I exchange an item?
We don’t exchange items for a different size or colour after delivery, so please check the details before you order. Not sure? WhatsApp us before buying and we’ll help you choose.

Ordering from Baka Store

How do I place an order on Baka Store?
Placing an order on Baka Store is simple! Browse our catalog, add the items you want to your cart, then proceed to checkout. Enter your details, choose UPI, card, or Cash on Delivery, and confirm your order. You’ll receive an order confirmation by WhatsApp or email shortly after.
Can I track my order?
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
What should I do if I receive the wrong or damaged item?
We apologize for any inconvenience. Contact us within 7 days of delivery with your order number, photos and an uncut unboxing video. We will replace the item, or refund it if a replacement isn’t possible.