Refund and Returns Policy

At Baka Store, we want every customer to be happy with their order. This policy explains exactly how replacements and refunds work, so please read it before you buy.

No Returns — Replacement Only

We do not accept returns or refunds simply because you changed your mind or did not like the product. Once an order is placed and correctly delivered as ordered, it is not eligible for return, replacement, or refund on that basis.

When a Replacement or Refund Is Eligible

A replacement (or refund, where a replacement is not possible) is offered only if you receive the wrong product — meaning a different item than what you ordered. To request this, contact us within 48 hours of delivery with your order number and a video/photos of the item received.

Our Pre-Dispatch Product Video

Before every order leaves our store, we record an uncut, unedited unboxing and packing video of your exact item. This video confirms what was packed and shipped, and is used to verify any wrong-product claim. It also means claims of “missing” or “swapped” items cannot be accepted once this video shows the correct product was packed.

Product Images

Wherever possible, we use actual photographs of our products — not stock or manufacturer images — so you can see exactly what you are buying. Minor differences in colour or packaging may occur due to lighting, screen display, or batch variation, and are not considered a wrong product.

How to Request a Replacement

1. Email us at info.bakastore@gmail.com or call/WhatsApp +91 73589 02392 within 48 hours of delivery.
2. Share your order number along with a photo or video of the product you received.
3. We will compare this against our pre-dispatch packing video and confirm your replacement.

Contact Us

Questions about this policy? Reach us at info.bakastore@gmail.com or +91 73589 02392.